I am Nicki Mason
operating as Nicki Mason Therapy. My telephone number is 01787 582148 or 07792
317114. Email [email protected]
For the purposes of
processing your personal data I am the controller.
This notice is to
explain why I collect your personal information and how I use it.
I record and use the following categories of personal data: Name, address, telephone numbers, email address,
date of birth, health information including medical history, working hypothesis
and process notes.
My lawful basis of
processing this data is one of Legitimate
Interest. I am bound by the
requirements of the British Association of Counsellors and Psychotherapists and
hold my clients therapy data under the Ethical Framework of my professional
Data held comes under the category of Special
Category Data as the data is more
sensitive, and so needs more protection.
For legitimate purposes I will retain your notes for 7 years after your
last appointment and for 7 years after a child’s 18th birthday. After this period you can ask me to delete
your records if you wish, otherwise I will retain your records indefinitely in
order that I can provide you with the best possible care should you need to see
me at a future date.
Your paper records are kept in locked filing cabinets and there are no electronic
records of your data.
Your personal data
i.e. name, address and phone number is kept separately from notes taken, which
are anonymous and only identifiable by client number. I am bound by client confidentiality and will never share your data
with anyone at any time. In exceptional circumstances,
your data will only be released with your written consent.
I do not use your data for marketing purposes.
If your data has been passed to me by a third party e.g. an insurance
company or a solicitor then your personal details will be held confidentially
as stated above and only used by me for invoicing purposes. I will not pass any sensitive data relating
to your therapy to them without your explicit consent.
I will hold your mobile phone number under your first name in a mobile phone
which is only used for my professional work, for the duration of your therapy. This is for ease of contact but this will be
deleted once your therapy sessions have ceased. If you would prefer that I don’t hold your
number in this way you have the right to request removal and I will erase your
details from the phone. Appointments
will be recorded in my diary using first names only.
I will only contact you by email
if you have emailed me initially and I have no other way of contacting you
unless you instruct me otherwise.
Electronic communication is not totally secure and I cannot be held
responsible for damage or loss caused by viruses or for communications which
are corrupted or altered after dispatch.
I do not hold any emails in electronic form and only print and store
emails with your records if appropriate to your therapy.You have the right to see what
personal data of yours I hold and you can also ask me to correct any factual
I want you to be confident that I
will treating your personal data responsibly, and that everything is being done
to ensure that no persons has access to your data other than myself.
If you feel that I am mishandling
your personal data in some way, you have the right to complain. Complaints need to be sent in writing to
me. Please call me on the above number
for the address to send the complaint to.
If you are not satisfied with my
response, then you have the right to raise the matter with the Information